Currency and checkout
Prices and checkout totals are presented in Australian dollars. Review the products, delivery address and final total before confirming payment. Standard shipping to Australia is free under our shipping policy. Any amount that applies to your order will be shown before you submit it.
Available methods
The payment choices actually available for your order are displayed at checkout and may vary with your circumstances. A card logo elsewhere on the site is not a promise that a particular payment method is enabled or available to every customer. Select a method offered at checkout and follow the payment provider’s instructions.
Payment processing and issues
Payment is handled through the payment services offered at checkout. We receive the information needed to confirm and administer the transaction; do not email your full card number, security code or password to us. If payment is declined or a charge appears unclear, check with your bank or provider and contact us with your order number and a description, without sending sensitive payment credentials.
Refunds
Approved refunds are sent to the original payment method within 10 business days, or sooner where required by law. Your bank or provider may take another 5–10 business days to show the credit. If a payment method is no longer available, contact us so we can discuss a lawful resolution.
Email support@yetidrinkware.com, call +61 2 1354 6545, or write to 812 Newall Street, Marnoo Victoria 3387, Australia. Our support hours are Monday to Friday, 9:00 am–5:00 pm Melbourne time.