Start a return or exchange
Contact us within 30 days of receiving your order to request a change-of-mind return or exchange. Include your order number, the item and colour or size, the reason for the request and whether you prefer a return or exchange. Do not send items back before we confirm the return instructions.
When we approve a request, we provide a prepaid return label and instructions. Approved return shipping is free and we do not charge a restocking fee. Pack the item securely, include the order reference and use the supplied label. Keep your lodgement receipt until the return is resolved. An exchange is subject to the requested item being available; we will discuss an alternative if it is not.
Condition and exceptions
For change-of-mind requests, tell us if an item has been used or altered so we can explain any applicable conditions before you send it. We will identify any lawful exception that applies to the particular item or request. These voluntary conditions do not remove your statutory rights.
Fault, damage, wrong or missing items
If a cooler arrives damaged, a drinkware lid is missing or the item is not what you ordered, contact us with your order number, a description and, where helpful, photographs of the item and packaging. We will discuss assessment and the available remedy with you; please keep the item and packaging while we investigate.
Our change-of-mind offer is additional to your rights under the Australian Consumer Law. If goods have a major problem, you may choose a refund or replacement. For a minor problem, we may offer a repair within a reasonable time or another remedy required by law. If the problem is not fixed within a reasonable time, other remedies may be available. We will not impose change-of-mind conditions on a statutory remedy.
Refund timing
Once a refund is approved, we issue it to the original payment method within 10 business days, or sooner if the law requires. Your bank or payment provider may need a further 5–10 business days to display the funds. If the expected period has passed, contact us with the order number and we will check the status.
Contact
Email support@yetidrinkware.com, call +61 2 1354 6545, or write to 812 Newall Street, Marnoo Victoria 3387, Australia. Our support hours are Monday to Friday, 9:00 am–5:00 pm Melbourne time.