Using the store
These terms apply when you browse or order from our online store. Use the site lawfully and do not interfere with its operation, security or other customers. You are responsible for keeping your contact, delivery and account details accurate and for activity under credentials you control.
Product information and orders
Review the selected item, colour, size, quantity and price before placing an order. Images and screen colours may vary from the physical item. An order confirmation acknowledges receipt of your request; if an item is unavailable, details are incorrect or an order cannot be fulfilled, we will contact you about the available options and any refund due. We do not change your statutory rights through these terms.
Prices, payment and delivery
Prices are displayed in Australian dollars. The amount and available payment methods are shown at checkout before you submit an order. Standard Australian delivery is free; processing is normally 1–2 business days and estimated transit 2–5 business days. See our shipping policy for tracking, delays and address corrections.
Returns and consumer guarantees
Our returns policy explains how to request a free approved change-of-mind return or exchange within 30 days and how refunds are processed.
Our change-of-mind offer is additional to your rights under the Australian Consumer Law. If goods have a major problem, you may choose a refund or replacement. For a minor problem, we may offer a repair within a reasonable time or another remedy required by law. If the problem is not fixed within a reasonable time, other remedies may be available. We will not impose change-of-mind conditions on a statutory remedy.
Site content and liability
Store content is provided to help you shop and may not be copied or used unlawfully. We take reasonable care to keep descriptions and the site accurate, but availability and uninterrupted access cannot be guaranteed. To the extent permitted by law, we are not responsible for loss outside our reasonable control; nothing here excludes or restricts a right or remedy that cannot lawfully be excluded.
Changes and support
We may update these terms; changes apply as permitted by law and do not retrospectively remove rights relating to an existing order. Contact us if you need an order or policy clarified.
Email support@yetidrinkware.com, call +61 2 1354 6545, or write to 812 Newall Street, Marnoo Victoria 3387, Australia. Our support hours are Monday to Friday, 9:00 am–5:00 pm Melbourne time.