Scope and information collected
This policy describes how we handle personal information when you browse, place an order, subscribe or contact us. Depending on your interaction, information may include your name, email and phone, billing and delivery addresses, order and transaction records, correspondence, device and browser details, IP address, cookies and activity on the site. We receive payment confirmation and transaction details; payment details are handled by the payment services used at checkout.
Why we use information
We use information to operate the store, process payment and delivery, provide order updates, respond to enquiries and returns, prevent fraud, maintain security, comply with legal obligations and improve the shopping experience. We may send marketing where permitted by law or with consent where required; you can unsubscribe using the link in a marketing email or contact us. Where law requires a particular basis or consent for processing or marketing, we rely on the applicable basis and honour withdrawal where required.
Cookies and advertising
Essential cookies support functions such as the cart and checkout. Where enabled and permitted, analytics or advertising tools may use cookies or similar technologies to measure visits, improve the site or assess advertising. Browser controls and any available cookie choices can limit some technologies; disabling essential cookies may affect the store. We do not represent a particular advertising or analytics provider as active unless it has actually been enabled.
Who receives information and overseas handling
We share information as needed with our ecommerce platform, payment processors, delivery carriers, technology and professional service providers, and authorities where required by law. Providers may process or store information outside Australia. Where applicable, we take reasonable steps required by law in relation to overseas disclosures and service providers.
Retention and security
We retain information for as long as reasonably needed for the purposes above, including order support, accounting, legal obligations and dispute resolution. We use reasonable administrative and technical safeguards appropriate to the circumstances; no online transmission or storage can be guaranteed completely secure. We delete or de-identify information when no longer needed where required by applicable law.
Access, correction and complaints
Contact us to request access to or correction of your information, withdraw consent where applicable, or make a privacy complaint. Describe your request and provide a way to contact you; we may need to verify your identity before disclosing or changing information. We will consider and respond under applicable law. The Privacy Act 1988 and Australian Privacy Principles apply where relevant. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact and updates
Email support@yetidrinkware.com, call +61 2 1354 6545, or write to 812 Newall Street, Marnoo Victoria 3387, Australia. Our support hours are Monday to Friday, 9:00 am–5:00 pm Melbourne time.
We may update this policy as our practices or legal requirements change; the current version is available on this page.